IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. BY ACCESSING OR USING THE TRW PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST NOT USE OUR SERVICES.

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you (whether an individual or entity, referred to as "you", "your", "User", or "Customer") and TRW Limited, a company registered in England and Wales under company number 38813710, trading as Tax Reporting Workflow ("TRW", "we", "us", or "our").

These Terms govern your access to and use of the TRW website located at www.trwreport.com, our cloud-based tax reporting platform, mobile applications, APIs, and any other products, services, or features we offer (collectively, the "Services" or "Platform").

1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms, unless the context otherwise requires:

1.2 References to statutes or statutory provisions include any subordinate legislation made under them and any amendments, re-enactments, or replacements from time to time.

2. ACCOUNT REGISTRATION AND ELIGIBILITY

2.1 Eligibility: To use the Services, you must be at least 18 years of age, have the legal capacity to enter into a binding contract, be authorised to act on behalf of any business entity for which you are registering, and not be prohibited from using the Services under any applicable law.

2.2 Account Creation: To access the Services, you must create an Account by providing accurate, current, and complete registration information, including your full legal name (or company name), valid email address, telephone number, business address, VAT registration number (if applicable), and any other information we reasonably require.

2.3 Account Security: You are solely responsible for maintaining the confidentiality of your Account credentials (username and password), implementing reasonable security measures (including enabling multi-factor authentication where available), restricting access to your Account and devices, and promptly notifying us at security@trwreport.com of any suspected unauthorised access or security breach.

2.4 Account Responsibility: You are responsible for all activities that occur under your Account, whether authorised by you or not. We are not liable for any loss or damage arising from your failure to secure your Account credentials.

2.5 Authorised Users: You may invite Authorised Users to access your Account, subject to the user limits of your Subscription plan. You are responsible for ensuring that all Authorised Users comply with these Terms. Any breach by an Authorised User shall be deemed a breach by you.

3. ACCEPTABLE USE POLICY

3.1 Permitted Use: You may use the Services only for their intended purpose of tax reporting, financial record-keeping, and related legitimate business activities, and only in accordance with these Terms, all applicable laws and regulations, and any Documentation provided.

3.2 Prohibited Conduct: You agree NOT to:

• • Use the Services for any unlawful purpose, including tax evasion, money laundering, or fraud
• • Submit false, misleading, inaccurate, or fraudulent information to HMRC or any other authority
• • Attempt to gain unauthorised access to any systems, networks, or data
• • Interfere with, disrupt, or overburden the Services or their infrastructure
• • Introduce viruses, malware, or other malicious code
• • Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code
• • Remove, alter, or obscure any proprietary notices or labels
• • Resell, sublicense, or redistribute the Services without our prior written consent
• • Use the Services to compete with TRW or develop competing products
• • Use automated means (bots, scrapers) to access the Services without authorisation
• • Exceed any rate limits or usage restrictions imposed by your Subscription plan

3.3 Consequences: Violation of this Acceptable Use Policy may result in immediate suspension or termination of your Account, forfeiture of any prepaid fees, and potential legal action.

4. SUBSCRIPTION PLANS AND FEES

4.1 Subscription Plans: We offer various Subscription plans as described on our pricing page, including Starter (designed for sole traders and small businesses), Professional (designed for growing businesses with multiple entities), and Enterprise (custom solutions with dedicated support and advanced features). Features, user limits, and pricing vary by plan and are subject to change.

4.2 Free Trial: We may offer a free trial period for new users. At the end of the trial, you must subscribe to a paid plan to continue using the Services. We reserve the right to modify or discontinue free trials at any time.

4.3 Fees: All fees are quoted in British Pounds Sterling (GBP) unless otherwise specified, exclusive of VAT and other applicable taxes (which will be added where required), non-refundable except as expressly stated in these Terms, and subject to change with 30 days' prior notice.

4.4 Annual vs. Monthly Billing: Annual Subscriptions are billed as a single payment at the start of the 12-month Subscription Period and include a discount compared to monthly pricing. Monthly Subscriptions are billed in advance each month on the anniversary of your subscription start date.

4.5 Price Changes: We may change our fees at any time. Price increases will not affect your current Subscription Period but will apply upon renewal. We will provide at least 30 days' notice of any price increases.

5. PAYMENT TERMS

5.1 Payment Methods: We accept payment by credit card (Visa, Mastercard, American Express), debit card, Direct Debit (via GoCardless), and bank transfer (for Enterprise customers only, subject to approval).

5.2 Authorisation: By providing payment information, you authorise us (and our payment processors) to charge your payment method for all fees incurred, including recurring charges for Subscription renewals, any applicable taxes, and additional fees for usage exceeding your plan limits.

5.3 Failed Payments: If a payment fails, we will notify you and attempt to process the payment again. If payment continues to fail, we may suspend your access to the Services until payment is received, downgrade your Account to a limited-feature state, or terminate your Subscription after 14 days of non-payment.

5.4 Late Payments: We reserve the right to charge interest on overdue amounts at the rate of 4% above the Bank of England base rate, compounded monthly.

5.5 Invoices: Invoices will be sent electronically to the email address associated with your Account. You are responsible for ensuring your billing information is accurate and up to date.

6. REFUNDS AND CANCELLATION

6.1 30-Day Money-Back Guarantee: Annual Subscriptions are eligible for a full refund if you cancel within 30 days of your initial purchase or renewal date. To request a refund, contact support@trwreport.com within the 30-day period. This guarantee does not apply to monthly Subscriptions, renewals after the initial 30-day period, or accounts terminated for violation of these Terms.

6.2 Cancellation: You may cancel your Subscription at any time through your Account settings or by contacting support. Cancellation will take effect at the end of your current Subscription Period. No partial refunds will be provided for unused portions of monthly Subscriptions.

6.3 No Other Refunds: Except as expressly stated above or required by applicable law, all fees are non-refundable. This includes fees paid for Subscriptions, add-on services, or any other charges.

6.4 Consumer Rights: If you are a consumer within the meaning of the Consumer Rights Act 2015, your statutory rights are not affected by these Terms.

7. YOUR DATA AND CONTENT

7.1 Ownership: You retain all ownership rights in your Customer Data. These Terms do not transfer any ownership of your data to TRW.

7.2 Licence Grant: You grant TRW a non-exclusive, worldwide, royalty-free licence to use, copy, store, process, and transmit your Customer Data solely for the purposes of providing the Services to you, maintaining and improving the Services, generating aggregated, anonymised statistics (which do not identify you or any individual), and complying with applicable laws and regulations.

7.3 Your Responsibilities: You are solely responsible for the accuracy, quality, and legality of your Customer Data, obtaining all necessary rights, consents, and permissions to upload and process your data, ensuring your data does not violate any third-party rights or applicable laws, and backing up your data (though we also maintain backups as part of our service).

7.4 Data Access: We will not access your Customer Data except as necessary to provide the Services, respond to support requests you initiate, investigate suspected violations of these Terms or illegal activity, or comply with valid legal requests from authorities.

7.5 Data Export: You may export your Customer Data at any time through the platform's export functionality. Upon termination, you will have 30 days to export your data before it is deleted.

8. TRW INTELLECTUAL PROPERTY

8.1 Ownership: TRW and its licensors own all rights, title, and interest in and to the Services, including all software, algorithms, interfaces, APIs, Documentation, the TRW name, logo, and branding, and all associated Intellectual Property Rights.

8.2 Limited Licence: Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during your Subscription Period.

8.3 Restrictions: You may not copy, modify, or create derivative works of the Services, sublicense, sell, resell, transfer, or distribute the Services, use the Services to develop competing products or services, or remove or alter any proprietary notices or labels.

8.4 Feedback: If you provide us with suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose without obligation to you.

9. THIRD-PARTY SERVICES AND INTEGRATIONS

9.1 Integrations: The Services may integrate with third-party software and services, including accounting platforms (Xero, QuickBooks, Sage, etc.), HMRC APIs for Making Tax Digital submissions, payment processors, and other third-party tools.

9.2 Your Responsibility: Your use of third-party services is subject to those services' own terms and conditions. You are responsible for ensuring you have the right to connect third-party services, complying with third-party terms of service, and any data shared with third-party services.

9.3 No Endorsement: We do not endorse or warrant the reliability, accuracy, or suitability of any third-party services. We are not responsible for the acts or omissions of third-party service providers.

10. DISCLAIMERS AND WARRANTIES

10.3 Tax Advice Disclaimer: TRW provides tax reporting software and tools. WE DO NOT PROVIDE TAX, LEGAL, OR FINANCIAL ADVICE. You are solely responsible for ensuring the accuracy and completeness of information submitted to HMRC, compliance with all applicable tax laws and regulations, consulting with qualified tax professionals for advice specific to your situation, and reviewing and verifying all reports before submission.

10.4 HMRC Submissions: While we facilitate submissions to HMRC through their APIs, we do not guarantee acceptance of any submission, accuracy of HMRC's processing, or the outcome of any tax filing or assessment.

11. LIMITATION OF LIABILITY

11.3 Exceptions: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

11.4 Essential Basis: You acknowledge that these limitations of liability are an essential basis of the bargain between you and TRW, and that TRW would not provide the Services without these limitations.

12. INDEMNIFICATION

12.1 You agree to indemnify, defend, and hold harmless TRW and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms, your use or misuse of the Services, your Customer Data, your violation of any applicable law or regulation, inaccurate or fraudulent tax submissions made through the Services, or any dispute between you and a third party.

12.2 We reserve the right to assume exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defences.

13. TERM AND TERMINATION

13.1 Term: These Terms commence when you first access or use the Services and continue until terminated in accordance with this section.

13.2 Termination by You: You may terminate your Account and these Terms at any time by cancelling your Subscription through your Account settings and confirming deletion of your Account.

13.3 Termination by TRW: We may suspend or terminate your access to the Services immediately and without notice if you breach these Terms (particularly the Acceptable Use Policy), fail to pay fees when due (after a 14-day grace period), engage in fraudulent or illegal activity, or if we are required to do so by law. We may also terminate your access for any reason with 30 days' prior notice.

13.4 Effect of Termination: Upon termination, your right to access and use the Services ceases immediately, you must pay any outstanding fees, you will have 30 days to export your Customer Data (unless terminated for breach), after 30 days, your Customer Data will be permanently deleted, and sections of these Terms that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and dispute resolution) will survive termination.

14. GOVERNING LAW AND JURISDICTION

14.1 Governing Law: These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

14.2 Jurisdiction: The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

14.3 Consumer Rights: If you are a consumer, you may also bring proceedings in the courts of the country where you reside, and you will benefit from any mandatory provisions of the law of that country.

15. GENERAL PROVISIONS

15.1 Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between you and TRW and supersede all prior agreements and understandings.

15.2 Amendments: We may modify these Terms at any time by posting revised Terms on our website. Material changes will be communicated via email at least 30 days before taking effect. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

15.3 Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15.4 Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.5 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

15.6 Force Majeure: Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, or failures of third-party services.

15.7 Third-Party Rights: These Terms do not create any rights enforceable by any person who is not a party to these Terms under the Contracts (Rights of Third Parties) Act 1999.

16. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us: