COOKIE
POLICY
Last updated: August 21, 2025 | Effective Date: September 1, 2025
This Cookie Policy explains how TRW Limited, trading as Tax Reporting Workflow ("TRW", "we", "us", or "our"), uses cookies and similar tracking technologies when you visit our website at www.trwreport.com, use our cloud-based tax reporting platform, or interact with our mobile applications (collectively, the "Services").
This policy should be read in conjunction with our Privacy Policy, which provides detailed information about how we collect, use, and protect your personal data.
1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are widely used to make websites work more efficiently, provide information to website owners, and enable certain features and functionality.
Cookies can be categorised by their lifespan:
- • Session Cookies: These are temporary cookies that expire when you close your browser. They enable core functionality like maintaining your login session.
- • Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and recognise you on return visits.
Cookies can also be categorised by who sets them:
- • First-Party Cookies: Set directly by TRW when you visit our Services.
- • Third-Party Cookies: Set by external services we use, such as analytics or marketing platforms.
2. SIMILAR TRACKING TECHNOLOGIES
In addition to cookies, we may use other similar technologies:
Web Beacons (Pixel Tags)
Small transparent images embedded in web pages or emails that allow us to track page views, email opens, and other engagement metrics.
Local Storage
HTML5 local storage allows websites to store data locally within your browser. Unlike cookies, this data is not automatically sent to the server with each request.
Session Storage
Similar to local storage but data is cleared when the browser tab is closed. Used for temporary data during your session.
Device Fingerprinting
We may collect information about your device configuration (browser type, operating system, screen resolution) for security and fraud prevention purposes only.
3. CATEGORIES OF COOKIES WE USE
3.1 STRICTLY NECESSARY COOKIES
These cookies are essential for the operation of our Services. Without these cookies, our platform cannot function properly. These cookies cannot be disabled.
| Cookie Name | Purpose | Duration |
|---|---|---|
| trw_session | Maintains your login session and authentication state | Session |
| trw_csrf | Protects against cross-site request forgery attacks | Session |
| trw_secure | Security token for secure operations | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
| trw_mfa | Multi-factor authentication verification | 30 days |
3.2 FUNCTIONAL COOKIES
These cookies enable enhanced functionality and personalisation. They remember your preferences and choices to provide a more tailored experience. Disabling these cookies may affect certain features.
| Cookie Name | Purpose | Duration |
|---|---|---|
| trw_language | Remembers your language preference | 1 year |
| trw_timezone | Stores your timezone for deadline displays | 1 year |
| trw_theme | Remembers dark/light mode preference | 1 year |
| trw_dashboard | Stores your dashboard layout preferences | 1 year |
| intercom-session | Enables our live chat support functionality | 1 week |
3.3 ANALYTICS AND PERFORMANCE COOKIES
These cookies collect information about how you use our Services, which pages you visit, and any errors you encounter. This data helps us improve our platform. All data is aggregated and anonymised.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics: Distinguishes unique users | 2 years |
| _ga_* | Google Analytics 4: Maintains session state | 2 years |
| _gid | Google Analytics: Distinguishes users | 24 hours |
| mp_* | Mixpanel: Product analytics and user journeys | 1 year |
| _hjSessionUser_* | Hotjar: Behaviour analytics and heatmaps | 1 year |
Note: We use Google Analytics with IP anonymisation enabled to protect your privacy.
3.4 MARKETING AND ADVERTISING COOKIES
These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns. These cookies are only set with your explicit consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel: Advertising attribution | 3 months |
| _gcl_au | Google Ads: Conversion tracking | 3 months |
| li_sugr | LinkedIn: Advertising analytics | 3 months |
| hubspotutk | HubSpot: Marketing attribution | 6 months |
4. MANAGING YOUR COOKIE PREFERENCES
You have several options for managing cookies:
4.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
4.2 Browser Settings
Most web browsers allow you to control cookies through their settings. Common options include blocking all cookies, blocking third-party cookies only, deleting cookies when you close your browser, and clearing existing cookies.
Browser-specific instructions: Chrome (chrome://settings/cookies), Firefox (about:preferences#privacy), Safari (Preferences > Privacy), Edge (edge://settings/privacy)
4.3 Opt-Out Tools
You can opt out of specific third-party cookies using these tools: Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout), Network Advertising Initiative Opt-out (optout.networkadvertising.org), Digital Advertising Alliance Opt-out (optout.aboutads.info), and Your Online Choices (youronlinechoices.eu).
⚠️ Important Notice
Blocking or deleting cookies may impact the functionality of our Services. Strictly necessary cookies cannot be disabled, as they are required for the platform to operate. If you disable essential cookies, you may not be able to log in or use core features.
5. DO NOT TRACK SIGNALS
Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your browsing activity. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our Services do not currently respond to DNT signals. However, you can manage your cookie preferences using the methods described above, and we respect all cookie preference choices made through our consent banner.
6. UPDATES TO THIS POLICY
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this policy, post the revised policy on our website, and if the changes are significant, we will provide additional notice (such as a banner on our website or email notification).
We encourage you to review this policy periodically to stay informed about our use of cookies.
7. CONTACT US
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: privacy@trwreport.com
Data Protection Officer: dpo@trwreport.com
Post: TRW Limited, 11 Hazelbury Crescent, Luton, LU1 1DF, England
GDPR
COMPLIANCE
Last updated: August 7, 2025
TRW is fully committed to GDPR compliance. We process personal data lawfully, fairly, and transparently. This page outlines your rights and how we protect your data.
YOUR RIGHTS
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Request correction of inaccurate personal data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for certain purposes.
EXERCISE YOUR RIGHTS
To exercise any of your GDPR rights, contact our Data Protection Officer:
Email: dpo@trwreport.com
Response time: Within 30 days of your request
Press & Media
TRW IN
THE NEWS.
For press inquiries, interviews, or media resources, get in touch with our communications team.
MEDIA CONTACT
For press inquiries, please contact:
press@trwreport.com
We typically respond within 24 hours.
COMPANY FACTS
YOUR REPORTS
View and manage all your tax reports in one place.
Your reports will appear here once you create them.
YOUR DOCUMENTS
Upload and manage receipts, invoices, and supporting documents.
Drag and drop files here or click to upload.
YOUR DEADLINES
Never miss a tax deadline with automatic reminders.
Your upcoming deadlines will appear here.
YOUR TEAM
Manage team members and permissions.
Invite team members to collaborate on reports.
YOUR INTEGRATIONS
Connect your accounting software and bank accounts.
Connect your first integration to get started.
HELP & SUPPORT
Get help with your TRW account.
LIVE CHAT
Chat with our support team
DOCUMENTATION
Browse our help articles
EMAIL SUPPORT
support@trwreport.com